FAQs
Frequently Asked Questions (FAQs) for Bunga Luxury Online:
Q: Can I cancel or modify my order after it has been placed?
A: We apologize, but once an order has been placed and payment has been processed, it cannot be canceled or modified. We encourage you to review your order carefully before completing the purchase.
Q: Are returns and exchanges allowed?
A: No, we have a non-refundable and non-returnable policy. We do not accept returns or exchanges, so please ensure that you carefully review product details, sizes, and colors before placing your order.
Q: What should I do if I receive a damaged or defective item?
A: In the rare event that you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. Provide clear photographs of the damaged or defective item along with your order details. We will investigate the issue and work towards finding a satisfactory resolution.
Q: What if there is an error in my order or I receive the wrong item?
A: If you receive an incorrect item or there is an error in your order, please notify us within 48 hours of delivery. We will review the situation and take appropriate steps to rectify the error. We may request additional information or photographs to verify the issue.
Q: Are there any exceptions to the non-refundable and non-returnable policy?
A: Our non-refundable and non-returnable policy applies to all products unless explicitly stated otherwise on the product page. Certain products, such as perishable items or personalized/customized goods, may have their own specific refund and return policies, which will be clearly communicated on the respective product pages.
Q: How can I contact customer support?
A: If you have any questions, concerns, or need assistance, please contact our customer support team. You can reach us via email at [email protected] or through our WhatsApp as the URL on the website. Our team will be happy to assist you.
Q: Do you offer international shipping?
A: Yes, but we only offer international shipping to Malaysia, Singapore, and Brunei only. We apologize for any inconvenience caused if your country is not included in our current list of eligible international shipping destinations.
Q: How long does it take for my order to be delivered?
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Once your order has been shipped, you will receive a tracking number to monitor its progress. Please refer to our shipping information page for estimated delivery times.
Q: What payment methods do you accept?
A: We accept major credit cards, including FPX, Atome Paylater, RiiPay Paylater, Visa and Mastercard for your convenience.
Q: Are the products on Bunga Luxury Online authentic?
A: Yes, we guarantee the authenticity of all our products. We work directly with reputable brands and authorized distributors to ensure that every item we sell is genuine.
Q: Are Bunga Luxury official resellers for the various brands and designers?
A: No, Bunga Luxury is not an official reseller or authorized distributor for the various brands and designers whose products we sell on our website. We source our products from reputable suppliers and distributors. While we strive to ensure the authenticity and quality of the products we offer, we do not have direct partnerships or official affiliations with the brands or designers themselves.
Disclaimer: Please note that any trademarks, logos, brand names, and copyrighted materials displayed on our website are the property of their respective owners. We make no claims or representations of being endorsed, authorized, or sponsored by the brand owners, unless explicitly stated.
We work diligently to provide accurate product information, including brand names, descriptions, and images. However, there may be occasional discrepancies or changes in packaging, labeling, or product design made by the brands or designers. We cannot be held responsible for any such variations as they are beyond our control.
Furthermore, warranties, guarantees, or after-sales services for the products we sell may not be provided directly by the brands or designers. Any warranty or guarantee information provided by us is based on the information provided by the suppliers or manufacturers, and we do not assume responsibility for the fulfillment of such warranties or guarantees.
We encourage customers to reach out to the brand or designer directly for any concerns or questions regarding the authenticity, warranty, or after-sales support of a specific product.
While we strive to maintain a high level of customer satisfaction and address any issues or concerns, it is important to understand that our status as a non-official reseller may impact certain aspects of the products we offer.
If you have any further questions or need additional information, please don’t hesitate to reach out to our customer support team.
