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Returns Policy

Return Policy for Defective Items:

We understand that receiving a defective item can be disappointing, and we are committed to resolving such issues promptly. If you receive a defective product, we accept returns under the following conditions:

  • The plastic on the handle has not been removed:
  • To qualify for a return, the item must still have the plastic wrapping intact on the handle. Please refrain from removing the plastic as it helps us assess the condition of the item accurately.
  • The item is unused and shows no signs of use or dirt:
  • The defective item must be returned in its original condition, free from any signs of use or dirt. We cannot accept returns for items that have been used or damaged due to customer mishandling.
  • Complete Packaging and Original Condition:
  • To ensure a successful return, please package the item securely and include all original packaging components. This includes any paper backings or packaging materials that were originally included with the item at the time of purchase. This condition applies specifically to customers who purchased the item with paper backings.
  • Return within 3 days from the order:
  • Please initiate the return process within 3 days from the date of your order. Returns requested after this timeframe may not be eligible for a refund or exchange.

Shipping and Handling:

Please note that the customer is responsible for the shipping costs associated with returning the defective item. We recommend using a tracked shipping method to ensure the item reaches us safely.

Investigation and Refund Process:

Once we receive the returned item, our team will conduct a thorough investigation to assess its condition and determine the appropriate course of action. This may include repairing or replacing the defective item, depending on the availability and nature of the defect. We will communicate the outcome of our investigation and work towards a satisfactory resolution.

Please be aware that refunds or exchanges will be granted solely based on the condition of the returned item, as determined by our investigation.

We appreciate your cooperation and understanding in adhering to these conditions for returning defective items. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.

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