Returns Policy

Refund and Returns Policy

At Bunga Luxury, we strive to provide our customers with the utmost satisfaction when it comes to our products. However, please note that all purchases made on our website are subject to our non-refundable and non-returnable policy. We kindly ask you to carefully review the following terms and conditions before making a purchase:

Non-refundable Policy:

All sales are final, and we do not offer refunds for any reason. Once an order has been placed and payment has been processed, it cannot be canceled, modified, or refunded. We encourage our customers to double-check their order details, including product specifications, sizes, colors, and quantities, before completing the purchase

Non-returnable Policy:

Due to the exclusive nature of our luxury products, we do not accept returns or exchanges. Once an order is delivered to the customer, it cannot be returned for any reason, including issues related to fit, preference, or change of mind. We strongly recommend reviewing product descriptions, images, and sizing charts provided on our website to ensure the product meets your expectations before placing an order.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 36 hours of delivery. We will investigate the issue and work towards finding a satisfactory resolution. Please provide clear photographs of the damaged or defective item along with your order details when contacting us. Read More detail on our return for damage and defective. Click Here

Shipping Errors:

If you receive an incorrect item or if there is an error in your order, please notify us within 48 hours of delivery. We will review the situation and take appropriate steps to rectify the error. We may request additional information or photographs to verify the issue.

Exceptions:

Our non-refundable and non-returnable policy applies to all products unless explicitly stated otherwise on the product page. Certain products, such as perishable items or personalized/customized goods, may have their own specific refund and return policies, which will be clearly communicated on the respective product pages.

Contact Us:

If you have any questions, concerns, or need assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. You can reach us via email at support@bungaluxury.com or through our contact form on the website.

Please note that by placing an order on the Bunga Luxury Online website, you acknowledge and agree to abide by this non-refundable and non-returnable policy.

Thank you for choosing Bunga Luxury for your luxury shopping needs.

Return Policy for Defective Items:

We understand that receiving a defective item can be disappointing, and we are committed to resolving such issues promptly. If you receive a defective product, we accept returns under the following conditions:

• The plastic on the handle has not been removed:
• To qualify for a return, the item must still have the plastic wrapping intact on the handle. Please refrain from removing the plastic as it helps us assess the condition of the item accurately.
• The item is unused and shows no signs of use or dirt:
• The defective item must be returned in its original condition, free from any signs of use or dirt. We cannot accept returns for items that have been used or damaged due to customer mishandling.
• Complete Packaging and Original Condition:
• To ensure a successful return, please package the item securely and include all original packaging components. This includes any paper backings or packaging materials that were originally included with the item at the time of purchase. This condition applies specifically to customers who purchased the item with paper backings.
• Return within 3 days from the order:
• Please initiate the return process within 3 days from the date of your order. Returns requested after this timeframe may not be eligible for a refund or exchange.

Shipping and Handling:

Please note that the customer is responsible for the shipping costs associated with returning the defective item. We recommend using a tracked shipping method to ensure the item reaches us safely.

Investigation and Refund Process:

Once we receive the returned item, our team will conduct a thorough investigation to assess its condition and determine the appropriate course of action. This may include repairing or replacing the defective item, depending on the availability and nature of the defect. We will communicate the outcome of our investigation and work towards a satisfactory resolution.

Please be aware that refunds or exchanges will be granted solely based on the condition of the returned item, as determined by our investigation.

We appreciate your cooperation and understanding in adhering to these conditions for returning defective items. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.