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Refund and Returns Policy

Refund and Returns Policy

At Bunga Luxury, we strive to provide our customers with the utmost satisfaction when it comes to our products. However, please note that all purchases made on our website are subject to our non-refundable and non-returnable policy. We kindly ask you to carefully review the following terms and conditions before making a purchase:

Non-refundable Policy:

All sales are final, and we do not offer refunds for any reason. Once an order has been placed and payment has been processed, it cannot be canceled, modified, or refunded. We encourage our customers to double-check their order details, including product specifications, sizes, colors, and quantities, before completing the purchase

 Non-returnable Policy:

Due to the exclusive nature of our luxury products, we do not accept returns or exchanges. Once an order is delivered to the customer, it cannot be returned for any reason, including issues related to fit, preference, or change of mind. We strongly recommend reviewing product descriptions, images, and sizing charts provided on our website to ensure the product meets your expectations before placing an order.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 36 hours of delivery. We will investigate the issue and work towards finding a satisfactory resolution. Please provide clear photographs of the damaged or defective item along with your order details when contacting us. Read More detail on our return for damage and defective. Click Here

Shipping Errors:

If you receive an incorrect item or if there is an error in your order, please notify us within 48 hours of delivery. We will review the situation and take appropriate steps to rectify the error. We may request additional information or photographs to verify the issue.

Exceptions:

Our non-refundable and non-returnable policy applies to all products unless explicitly stated otherwise on the product page. Certain products, such as perishable items or personalized/customized goods, may have their own specific refund and return policies, which will be clearly communicated on the respective product pages.

Contact Us:

If you have any questions, concerns, or need assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. You can reach us via email at [email protected] or through our contact form on the website.

Please note that by placing an order on the Bunga Luxury Online website, you acknowledge and agree to abide by this non-refundable and non-returnable policy.

Thank you for choosing Bunga Luxury for your luxury shopping needs.

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